Healthcare

Optimizing healthcare workflows & Medical management

Custom Mobile App

Summary

Designed an MVP for a global medical technologies company to streamline healthcare facility operations. The solution improved workflows for surgical case planning, doctor assignments, medical order management, and delivery tracking, enhancing efficiency and reducing process complexity.

Skills

• User research
• Wireframing
• UX/UI design
• Prototyping
• Interaction design
• Accessibility (WCAG)

Development Team

• 8 Product owners
• 28 developers
• 1 Data analyst
• 4 QA engeneers
• Design team lead
• UX researcher
• 3 designers

Role

UX/UI designer

What?

Modernizing healthcare operations

Healthcare professionals faced fragmented workflows, platform limitations, and inefficiencies in surgical planning and procurement processes. Our goal was to create an integrated digital solution that simplified daily operations and ensured seamless management of medical resources.

Why?

The problem we are solved

To simplify and optimize medical workflows, I worked on designing an intuitive healthcare management MVP. The goal was to replace fragmented systems with a unified platform, enabling seamless scheduling, procurement, and tracking—ultimately improving efficiency for medical professionals.

Fragmented systems

Healthcare professionals used 3 separate apps for a single process, causing inefficiencies — 19% reported workflow disruptions due to scattered data.

Complex procurement

12% of medical staff experienced delays in order processing, increasing administrative workload and impacting medical supply availability.

Limited Features

14% of surveyed users found the system lacked essential functionalities, restricting workflow optimization.

“

Switching between multiple apps just to complete a single order was frustrating and time-consuming. A unified system would save us hours every week.

— Angela, 31, Surgical Assistant at Specialist in Brokston City Hospital

Who we built this for?

Our target users

Our solution was designed for medical professionals and administrators managing critical hospital workflows. Key user groups included:

🩺 Operating Room Staff → Needed a seamless way to schedule surgeries and coordinate resources efficiently.
📦 Procurement Specialists → Faced challenges with complex medical supply ordering and tracking, leading to delays.
🏥 Hospital Administrators → Required better workflow integration across departments to enhance efficiency and decision-making.

Was it more than just UX?

Where product thinking meets impact

In a high-stakes healthcare workflow, I helped reduce operational chaos by designing for coordination, not just usability. We replaced fragmented scheduling, ordering, and planning tools with a unified system — simplifying how hospital staff prepare surgical cases and track supplies. My focus was on invisible structure: workflows that save clicks, reduce errors, and make cross-team collaboration feel seamless — even when lives are on the line.

How?

My apprach building a unified healthcare workflow

I focused on unifying fragmented processes, enhancing usability, and optimizing efficiency. Through research-driven design, we simplified procurement, scheduling, and medical management for a seamless user experience.

My design process prioritized both user clarity and operational outcomes — ensuring the unified app structure not only improved UX but also reduced inefficiencies between departments.

Insights

Research & Discovery

Conducted stakeholder interviews and user research to uncover inefficiencies in procurement, scheduling, and medical order tracking. Identified key pain points affecting workflow efficiency.

Structure

Inventing a unified experience

Mapped fragmented processes across 3 apps into a single, streamlined platform. Designed user flows and low-fidelity wireframes to eliminate redundancy, improve navigation, and refine workflows.

Validation

Iterative prototyping & Testing

Developed interactive prototypes to simulate real-world usage. Conducted usability testing with healthcare professionals, analyzing feedback to refine interactions, enhance clarity, and improve task efficiency.

Design outcome

Implementation & Handoff

Delivered high-fidelity mockups and detailed design specifications for smooth developer handoff. Ensured alignment between design, business goals, and technical feasibility.

Delivered value

🚀 Tangible impact

The newly developed MVP in the future replace 3 separate applications, streamlining workflows and enhancing efficiency in healthcare management. While I left before the official launch, initial metrics from usability testing and stakeholder feedback indicated strong potential for improved efficiency, user satisfaction, and adoption.

These results reflect how thoughtful product design can unlock cross-functional efficiency and reduce administrative overhead in high-stakes healthcare environments.

Unified system

Addressed fragmented workflows, with 19% of users in early testing reporting improved process efficiency.

Faster task execution

Optimized procurement and scheduling, leading to an 14% reduction in task completion time during usability testing.

Higher potential

Improved usability and navigation, with 31% of test users indicating a preference for the new platform over existing tools.